Return Inquiries


  • Step 1: Log in and visit “ORDER HISTORY”
  • Step 2: Find the order you’d like to return and click on the “Return” link
  • Step 3: After arriving on the Return page, proceed with selecting the return items and fill in all details
  • Step 4: Verify your pick up address and click on the “REQUEST” button
  • Step 5: We will contact you for a pick up. Please ensure the below conditions are met for a smooth returns process.

  • FREE 10-Day Returns:

    With adidas’ 10-day return policy, there are no catches. All we ask is that you send the items back to us in the original packaging, label, and tags, and make sure the merchandise is in the same condition. Ensure the following conditions are met for a smooth return process:

  • You can return your purchase for up to 10 days from the day it reaches your doorstep.
  • Only one return authorization will be accepted per order, multiple returns per order will not be authorized.
  • Once the pickup request is initiated, customers will have a window of 3 business days to handover the item/order.
  • Shipping fees and cash on delivery fees are non refundable.
  • Orders paid using cash on delivery service will be refunded through adidas shopping vouchers
  • Products must be in the condition you received them and in the original box and/or packaging.
  • Return shipping is absolutely FREE.
  • Due to product limitations and hygiene reasons, the below items cannot be returned:
    • Electronics  
    • Swimwear, Underwear, bodysuits, Beauty products, sports bra & Lingerie
    • Gift Vouchers
    • No returns / exchanges are allowed on YEEZY products.

Collection & Return Processing:

  • One of our friendly adidas drivers or shipping partners will pick up your purchase FREE of charge. Once your return is inspected by our fulfilment center, your refund will be processed and a credit will be automatically applied to your credit card within 10 to 14 business days.
  • If items purchased are not as per your order or are damaged when you receive them, we will gladly handle all collection and shipments straight from your doorstep.
  • For PayPal orders, refunds to your account will be credited within 2 business days.
  • Orders paid using cash on delivery service will be refunded through adidas shopping vouchers. .

Exchange policy:

Exchange with a different size item is only available if the requested size is in stock. Customers will need to provide the name and size of the item to be exchanged; a note will be escalated to the related department and the item will be picked up by the delivery representative. Once it is received, the new item will be sent. Please note that the exchange is allowed only once per order. If the exchanged order did not fit, you can request for a return.

No returns / exchanges are allowed on YEEZY products.


  • Order returns and exchange period is limited to 10 days (from delivery date) during the sale season.
  • For any questions, please contact our Customer Support team via email here or call us at +971 4 5867401. Please note that our customer care agents are available from Saturday to Thursday: 10:30 a.m to 6 p.m United Arab Emirates timing.